Sign-up Questions
&Answers
For Gift Certificate Related
Questions, Click Here
Q. What does "Messaging
Credits" mean?
Each time you send a message to a mobile phone, you are charged one
credit. If you will be receiving incoming messages, but will not be
providing a text message response, you will be charged a credit for the
incoming message.
Q. Do unused messaging
credits rollover to the next month?
Message credits included in our plans do not roll over. Each month on
your billing date, the credits are reset to your plan amount. In
addition to the monthly included credits, bulk credits can be purchased
that do not expire.
Q. Am I locked into a
contract? Can I cancel?
If your service agreement with GoMoText is on a month to month basis,
you can cancel at any time. Be sure to cancel before your billing date.
We can't give partial month refunds.
Q. Which wireless
carriers fo you support?
GoMoText currently support AT&T, Verizon Wireless, Sprint,
Nextel, Boost, Cellular One, US Cellular, Cincinnati Bell, Alltel, T-Mobile and most of the other TIER 2 Carriers within US.
For our international coverage, please
click
here.
Q. Can you help setup a
dedicated shortcode?
Yes, We will complete the CSCA application on your behalf in
conjunction with your overall GOMOTEXT application at no additional
charge. A specialist will work with you to advise you on
specific Carrier policies and procedures, and to help you prepare a
brief describing your program which will get submitted to one of our
preferred TIER 1 aggregators or one of your choice.
Q. Where can I get your
SMS Gateway API specification document?
We offer HTTP as well as SOAP webservice to access our SMS Gateway. We
strongly encourage existing clients to use the
NEW v2.0 SOAP and
HTTP API since v1.0 API will be discontinued shortly.
The
v2.0
SOAP and HTTP API specification can be downloaded by
clicking
here.
Q. Do you guys support
Premium SMS or Reverse Billing?
Yes,
we support Premium SMS on Dedicated and our Shared short codes. Please
contact our sales department for more details at 1-866-436-9011 x201
Q. Can I use your service
outside of US?
Yes, our service can be used in most countries in Asia and Europe as
well, however the prcing model works differntly for thse markets.
Please contact our sales department for more details at 1-866-436-9011
x201 or by
clicking
here
Q. Once I register a
keyword, for how long do I own it?
Your keyword remains in your account for as long as you make the
monthly payments. If you cancel your account or fail to make your
payment, the keyword becomes available for others to register after 30
days.
Q. What is the best was
to upload/add phone numbers to campaign manager lists?
If you have any existing list, you can add these number manually once
you are logged into the Camapign Manager. If you have a big existing
list that you need imported, please contact us.
Q. Do I need a special
software on my PC to use the Campaign Manager?
No software is required. You can access the Campaign Manager using any
websbrowser from a PC connected to the Internet.
Q. What if I just want to
run a one-time campaign?
No Worries, we so support clients who would like to run short one time
campaigns. Please contact us and we can help you get started
Q. What if I need more
credits than the monthly package includes?
You can upgrade or downgrade your account at any time. If you find you
are running low on credits, simply contact our representative to
request an upgrade.
